Your business is experience a very high number of calls, but you don't have enough staff to answer them all. To satisfy your need to take those calls while you may not have the agents available to answer them, you need a call center. Not a big huge expensive call center, but one that will easily work with your team and your budget. Some people may refer to a Call Center as Executive Queues, ACD, or UCD. MPVEX Call Center can be a very significant part of your customer's experience with your company. Call Center Flyer | Call Center Console Monitoring | Call Center Agent |
How Does It Work?
- Manage a bigger call volume with a smaller staff.
- Present an appealing, professional experience for your callers.
- Reduce those pesky missed calls and ring no answer experiences.
- Customize Call Queues with specialized details to drive specific inquiries.
- Add multiple Call Queues; Sales, Support, Customer Service, etc.
- Monitor your agent’s activity and generate reports from your Metropark Voice Exchange.
- Promote new marketing campaigns to your callers waiting in your call queues.